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Moving Traffic, the kind we all like |
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Computers rock hard as concrete |
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Helping to secure our way of life |
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e-News
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Case Studies
Broadcast & Media
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Daily national newspaper printing press monitoring and control |
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Manufacturing
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Manufacturing execution systems (MES) terminals |
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Medical
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Radiation oncology, imaging and neuro-surgery medical equipment |
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Oil & Gas
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Offshore oil rig platforms navigation & safety |
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Retail
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Pub and restaurant chain 1400 sites back office link |
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Security
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Police in-vehicle automatic number plate recognition (ANPR) |
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Transport
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Station Management Systems for London underground network |
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Utilities
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Power stations monitoring and control systems |
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Technical Support
At Captec we provide free, pre and post sales technical support to all our customers. A dedicated team of highly trained engineers are available from 9:00am to 5:30pm, GMT, Monday to Friday.
Should one of our products appear defective, it will be worth spending a few minutes checking the technical information supplied with the product, such as for example configuration jumper settings or drivers as appropriate. Also, our online FAQ's (Frequently asked questions) provide useful first-level support. If you require further support, please contact our Support Team by using our email contact or by telephone or fax.
In the event that you have a defective product please bear in mind that we operate an RMA (Returns Material Authorisation) under our ISO9001 quality management system. In order to ensure that your return is processed in a speedy and effective manner please refer to the following points.
Returns Policy
- Captec operates a 12 month "Return to base" warranty system as standard.
- The customer is responsible for carriage charges involved in returning the suspect item for repair. Captec will bear the carriage charges when returning the item to the customer.
- Where possible, Captec will repair the item in-house. It may be necessary to return faulty items to their original manufacturer for repair which can involve additional delay. Where an RMA number has been issued by us within 14 days of purchase and the item has been confirmed faulty, a replacement may be supplied at our discretion.
- Where a replacement item has been issued in advance, an invoice will be raised for the replacement part. Provided that the faulty item is then returned to us within 14 days of the replacement item being despatched, a credit will be applied against that invoice.
- If an item is being returned for credit, it must be complete with all packaging, software, accessories and documentation and be in suitable condition for resale. Where this is not the case, a restocking fee of 15% of the original invoice value of the item will be applied.
- Items returned to Captec without a valid RMA number will not be accepted. Any carriage charges involved in returning the item to the customer will be charged to the customer's account.
- Items returned to Captec in unsuitable packaging or items damaged in transit will not be accepted. Any carriage charges involved in returning the item to the customer will be charged to the customer's account.
- RMA numbers issued will be valid for 14 days only. If an item has not been received within that time, the RMA will be closed and another application will need to be made.
Contact our Technical Support Department
Tel: +44 (0)1489 866050
Fax: +44 (0)1489 866088
eMail: support@captec.co.uk